Woobo Speech Processing &
We at Woobo are committed to your privacy. As you use the Woobo Site and our Services, we want you to understand how we are using information and the ways in which we protect your family’s privacy.
Woobo respects your family’s privacy and is committed to protecting your personal information. If you have any questions, please contact us at firstname.lastname@example.org.
Information We Collect
We collect three types of data about you and your children:
Information You Provide
When using the Woobo Site and Services, and when you sign up for a Woobo Account, you may provide us with a combination of Personal Information and Non-Personal Information. Personal Information is information that you provide to us that personally identifies you, such as your name, e-mail address, phone number, password selected to use our Services, and your child’s first name or nickname, month and year of birth, and gender.
When you register on the mailing list or for our newsletter, your email address will be added to our contact list. We may also collect other information that you directly provide to us, such as when you send us an email, participate in our surveys, provide or request information from customer support, or otherwise submit information to us through our Services. Such information may include Personal Information such as your name, email, your telephone number, and your location.
Non-Personal Information cannot reasonably be used to identify you. You may provide this information when you register for a Woobo account or otherwise complete a transaction using the Woobo Site.
You and your child can interact with the Original Woobo Toy by pressing its ear and speaking to it, and with the Woobo Mini Toy by pressing its stomach and speaking to it. The Woobo Toy’s ear will light up with a blue LED light when it is listening to you or your child, and we may capture voice commands during those interactions. The Original Woobo Toy indicates that it has ceased recording when the blue LED light is off. The Woobo Mini Toy ceases recording when the button on its stomach is released, as indicated by a green light. These Voice Commands of children under age 13 are considered Personal Information under the Children’s Online Privacy Protection Act (“COPPA”). Woobo obtains parental consent for their children’s use of the Services using parental email, which is an approved method under COPPA. By creating an Account, certifying through parental email, and using the Services, you certify that you provide such consent and are responsible for all activities under your Account.
We cannot prevent children from providing additional Personal Information when they interact with the Woobo Toy, and such information may be recorded in the Voice Commands and documented in the transcriptions derived from Voice Commands. We do not routinely monitor the Voice Commands, but it is our policy to delete such Personal Information disclosed in the Voice Commands and transcriptions if we become aware of it. Please contact us if you have reason to believe that your child has disclosed additional Personal Information in Voice Commands, and we will be happy to delete it.
The Original Woobo Toy and Parent App, when linked to the Original Woobo Toy, also allow parents and their child to exchange personal voice messages. These voice messages are stored locally in the child’s Woobo Toy and in the Parent App for you and your child to retrieve and play back. While the voice messages may be temporarily stored in our servers during the transmittal process, Woobo does not listen to, retain after delivery, or transcribe voice messages between parents and children. There are no voice message-forwarding capabilities. Unless you or your child replay a voice message in front of others, there are no means by which you or your child may make any Personal Information publicly available through the use of our voice messaging Services.
The voice message feature is not available on the Woobo Mini Toy.
Like most Web-based services, we automatically receive and record information on our server logs from your browser when you use the Woobo Site. We may use a variety of methods, including Beacons and Cookies, to collect this Passively-Collected Data. The information that we collect with these automated methods may include, for example, your IP Address, Cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Woobo Site, and the “referring URL” (that is, the page from which you navigated to the Woobo Site). We may also collect information when you use the Parent App, such as your device model and name, and mobile network information. We may also automatically collect certain logistical information in server logs, such as information about how you use various features of the Services, and length and frequency of each use.
Information We Collect About Your Child
As described above, we collect information you provide about your child, including your child’s first name or nickname, month and year of birth, and gender. We also collect Voice Commands made during your child’s interactions with the Woobo Toy’s voice recognition features, as well as any information disclosed in those Voice Commands, including your child’s Personal Preferences.
Information Collected When You Return a Woobo Toy
When you request an exchange or refund according to Woobo’s policy regarding exchange or refund of a Woobo Toy, we collect information the you provide to facilitate the exchange or refund, including your email address, shipping address, order information, and reasons for requesting an exchange or refund. All credit card charges and refunds are processed by our third party payors, the Google Play Store and the App Store. Woobo does not collect or have access to your financial information.
Information Collected When Entering into Subscriptions to Content Provided by Third Parties on the Parent App
In addition to the Woobo Services, Woobo also provides access to Third Party Content created by Third Party Content providers. Some Third Party Content may be streamed on the Woobo Toy for free, without a subscription, once your User Account has been set up. You may also subscribe to additional Third Party Content through the Parent App by paying a subscription fee for each additional Third Party Content provider.
Third Party Content subscription payments are made by credit card to Woobo through the Parent App, and all payments are processed by Woobo’s third party payors, the Google Play Store and the App Store. Neither Woobo nor any Third Party Content provider will have access to your financial information.
How We Use Information We Collect
Woobo uses the information we collect to establish, maintain, and enhance our relationship with you and your child.
We obtain your consent for your child’s use of the Services by email, which is an approved method under COPPA. By creating an Account, certifying through email, and using the Services, you certify that you provide such consent and are responsible for all activities under your Account.
Woobo may also use the parent’s email address and other information you provide, or that we automatically collect, through you and your child’s use of the Services, the Parent App and your Account, as follows:
Information we share with others. Your privacy is important. We are committed to protecting information that identifies you personally, where you have chosen to keep it private. While we may share Non-Personal Information, we will only share your Personal Information in the following circumstances:
We aggregate and anonymize data. We may use information we collect in aggregated forms. That is, we may combine information about our users, including aggregated demographic information about children, with that of others in an anonymous manner to create Aggregate Information. Aggregate Information does not contain or constitute Personal Information. In such cases, there will be no identifying information disclosed about you or your children. When we employ non-Woobo companies to anonymize or aggregate data on our behalf, we will protect your and your child’s Personal Information by following our requirements for sharing Personal Information with third-party service providers.
We may also share transcripts, text, or data created from the Voice Commands that no longer contains a child’s voice, with service providers or other third parties. These transcripts, text and data will contain only Non-Personal Information (not voices and not Personal Information) that cannot be used to identify any individual.
Our Data Security and Storage Practices
We work hard to protect Woobo and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. Woobo follows industry standards and best practices to help protect your Personal Information from unauthorized access, use and disclosure. For example, we store the personal information we collect on computer systems with limited access and located in controlled facilities. When we transmit highly-confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Woobo stores and processes Personal Information in databases hosted in the United States. We make good faith efforts to store data securely, but do not guarantee the safety of data.
Your WiFi credentials are stored in an encrypted section of the Woobo Toy so that it can connect to our servers and the Parent App via the Internet. Voice messages are also stored locally on the Woobo Toy.
Please be aware that, despite our efforts, no security measures are impenetrable. Unfortunately, we cannot guarantee that any method of data transmission will protect against any interception or other type of misuse.
Your Choices Regarding the Use of Your Information
If you wish to stop further collection or use of your child’s Personal Information, including Voice Commands, or to delete your email address, you may choose to permanently delete your Account by emailing us at email@example.com. Please note that, by permanently deleting your Account, you will disable the functionality of the Woobo Toy. To reinstate functionality at a later date, you may set up a new Account using a different email address.
You may also opt out of receiving emails from us at anytime by following the unsubscribe instructions in those emails.
How You Can Contact Us
You may also write to us at:
Attn: Woobo Privacy
198 River Street
Cambridge, MA 02139
Or visit our Website: https://www.woobo.io/
To use the Services and for your child to be able to interact with his or her Woobo Toy, you must register for a Woobo Account through the Parent App. When you sign up for a Woobo Account, you may provide us with a combination of Personal Information and Non-Personal Information. By creating an Account and using the Services, you certify that you provide consent for use of the Services by you and your child, and that you are responsible for all activities and use of the Services under your Account.
Aggregate Information means information about groups or categories of Site users that does not identify and cannot reasonably be used to identify an individual user. Aggregate Information is a type of Non-Personal Information.
Application Program Interfaces (APIs)
An API is a set of routines, protocols, and tools for building software applications that define the methods of communication among various software components.
Web Beacons are electronic files that may be used in the Site and Services, and in emails from us relating to the Site and the Services. We may use Web Beacons to monitor user activity on the Site, such as to count Site visits, understand how our Site is used, and to tell if an email has been opened.
A Cookie is a small file containing a string of characters that is sent to your computer when you visit a website. Cookies used cannot read data from your hard drive. When you visit the website again, the Cookie allows that site to recognize your browser as a previous visitor. Cookies may store user preferences and other information. You can set your browser to refuse all Cookies or to indicate when a Cookie is being sent, or to clear out Cookie information. However, some features or Services of the Woobo Site may not function properly without Cookies.
Every computer connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Because these numbers are usually assigned in country- and ISP-based blocks, an IP Address can often be used to identify the country and ISP from which a computer is connecting to the Internet.
Non-Personal Information is information that does not directly identify and cannot reasonably be used to identify an individual user.
Original Woobo Toy
The term Original Woobo Toy refers to our interactive companion doll, with voice speaking, recording and streaming capabilities for the purposes of engaging and educating children, that is designed specifically for children ages four (4) to eight (8) years old.
The Parent App refers to the mobile application through which a parent can use the Services, monitor their child’s interactions with the Woobo Toy, and send voice messages to their child through the Woobo Toy. To use the Services and for your child to be able to interact with his or her Woobo Toy, you must register for a Woobo Account through the Parent App.
Passively-Collected Data is data we automatically receive and record on our server logs from your browser when you use the Woobo Site. We may use a variety of methods, including Beacons and Cookies, to collect this information and recognize it as yours. The information we collect using these automated methods may include a user’s IP Address, Cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Woobo Site, and the “referring URL” (the page from which you navigated to the Woobo Site).
Personal Information is information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, e-mail address, telephone number, Social Security number and financial account number. Personal Information does not include information available from public sources. When Non-Personal Information is directly or indirectly associated with Personal Information, Woobo protects this Non-Personal Information as it does Personal Information.
Woobo tracks your child’s favorite categories of information and types of interactions, as determined by how he or she interacts with and uses the Woobo Toy. For example, Woobo may learn that your child enjoys books and games relating to space and astronomy. Woobo may then use this information to customize the Woobo Toy’s future interactions with your child.
The Woobo Services are defined to include the Woobo Site, its features, applications, data and products, including speech-processing services relating to your child’s interactions with the Woobo Toy.
Third Party Content
Third Party Content is content created by Third Party Content providers that Woobo either licenses directly from the Third Party Content creators, streams through YouTube pursuant to the terms of an applicable Creative Commons or open source license.
The Voice Commands are defined as the sound recordings made when your child presses a button on the Woobo Toy and speaks to interact with the Woobo Toy. The voice command button the Original Woobo Toy is on its ear, and on the Woobo Mini Toy is on its stomach. On both the Original Woobo Toy and the Woobo Mini Toy, the Woobo Toy will light up with an LED light when it is listening to your child. The Woobo Toy does not otherwise listen or record unless it has been activated by pressing on the button on its ear or stomach. The Original Woobo Toy indicates that it has ceased recording when the blue LED light is off. The Woobo Mini Toy ceases recording when the button its stomach is released, as indicated by a green light.
The term Woobo Site includes all internet-based properties owned and operated by Woobo, including but not limited to www.woobo.io, the Woobo Toy, Parent App, and web applications.
Woobo Mini Toy
The term Woobo Mini Toy refers to our interactive companion doll, with voice speaking, recording and streaming capabilities for the purposes of engaging with and educating children, that is designed specifically for children ages newborn to four (4) years old.
The term Woobo Toy collectively refers to our interactive companion dolls, the Original Woobo Toy and the Woobo Mini Toy, both of which have voice speaking, recording and streaming capabilities for the purposes of engaging with and educating children.