Woobo FAQs

Woobo is stuffed with some amazing features, which we know will spark some questions! Below are a list of common questions we receive about Woobo. If you have a question that is not answered here, feel free to message us on Facebook, tweet us onTwitter, or send us an email.

What is the recommended age range for Woobo?
We recommend Woobo for kids ages 5-9. This may vary depending on how well your children are able to enunciate their words.

Will Woobo do what you claim it does?
Absolutely — the Woobo video shows real capabilities. Some capabilities may not be fully ready at launch, but the Woobo’s skills as described within the content of our kickstarter are an integral part of Woobo’s core skill set. Beyond the core skills, Woobo’s comprehensive platform ensures that all capabilities in the video will be available soon after launch. Woobo’s ongoing updates ensure that we will continue to improve the product and add new and exciting features over time.

When will my Woobo ship?
We will begin fulfilling Woobo pre-orders around December 2017 timeframe on a first-ordered, first-received basis. We will advise you of your Woobo ship date.

Where Does Woobo Ship?
We currently ship throughout the US.

What can Woobo do?
Woobo is a connected device that can play games, sing songs, and tell stories. As Woobo is connected to Wi-Fi, new content is available on a rolling basis. Woobo can also share voice messages between the toy and selected device.

Does Woobo walk or have wheels?
Woobo has a touch interface, voice capabilities, and multiple touch sensors — but not mobility. You can take Woobo with you wherever Woobo’s companionship and assistance will give you the most happiness.

Is Woobo a male or a female?
Woobo is a gender-free companion.

What if I want to use a name other than Woobo?
Woobo’s content uses the name “Woobo” exclusively. Future updates may allow for giving your Woobo a new name of your choice.

What languages does Woobo support? When will he speak other languages?
All Woobos speak in US American-accented English. Support of additional languages and accents will come in the future.

Do I need a Wi-Fi network?
Yes. You must have Woobo connected to a Wi-Fi network or tethered to a mobile hotspot for Woobo to work.

How do I charge Woobo?
Woobo comes with an AC charging supply that works with 110/220V. Woobo ships with an embedded lithium battery. Woobo is designed to run for 6+ hours on one full charge.

What kind of batteries does Woobo take?
Woobo uses an embedded, rechargeable lithium battery similar to the one found in your smartphone.

What are Woobo’s size and weight dimensions?
Woobo is size is approximately 23″ tall and 23″ wide. Each Woobo weighs around 1.5 lbs.

Will Woobo work with my desktop or laptop computer?
Woobo requires a mobile app that is compatible with iOS and Android devices.

Are accessories available for Woobo?
Fun digital and physical accessories for Woobo will be available after the initial launch.

Will there be apps available for Woobo?
Yes. Woobo has a parenting mobile app that is compatible with iOS and Android devices. In the app parents can schedule daily routines, send/receive voice messages and click to play any content in Woobo’s library.

Do I need to know any programming language for Woobo?

Is the software open source?
Not at this time. One of our biggest future aims is to have an open content development platform so anyone can create content for and help keep Woobo growing!

Do I need to back-up my Woobo?
No. Woobo’s content is streamed from our cloud server. As long as your Woobo is connected to the Internet via Wi-Fi, Woobo will function properly.

How does WOOBO ensure my family’s privacy is protected?
Guarding our users’ privacy is something we take very seriously. We work hard to protect your information from unauthorized access and have designed policies and controls to safeguard the collection, use, and disclosure of your information. We use a combination of technology and company policies to protect users’ privacy. Woobo complies with FTC Bureau of Consumer Protection guidelines including the Children’s Online Privacy and Protection Act (COPPA). Company policies ensure that Woobo only collects data it needs to function, keeps it safe, and retains it only as long as necessary. A company security officer reviews security of all customer data at all phases of use. Woobo employs industry standard best practices regarding the way data is stored and transferred. Passwords are stored using cryptographic one-way hash functions. This ensures that nobody, even the company security officer, can ever gain access to a user’s password.

Can someone watch or listen to me?
Woobo robots have microphones that are used to interact with users and to provide the messaging applications. There is no way for a remote user to enable the microphone. Woobo’s user interface makes sure that the robot is only listening when its physical button on the ear gets pressed. All connection to Woobo robots would require access and authorization through our private Woobo server.

Where is my data stored?
Woobo automatically uploads de-identified data to our server on AWS. There is no explicit backup step required. The data is encrypted while in transit and on the servers. In the event that you break your Woobo you can associate the new Woobo with the existing account. The data will then be available on the new Woobo.

What data does Woobo store?
WOOBO stores certain information about you and backs it up to our protected Woobo system. It is encrypted via SSL when being uploaded or downloaded from the cloud. While stored it is encrypted via our protected woobo system. The information stored may include your name, information required to connect to your WiFi network, various preferences, and data that is entered or acquired through one of the Woobo applications. Such data may include audio recordings and text of conversations.

How do I clean Woobo?
Just wipe it with a clean, damp cloth.

What is the Woobo warranty?
Woobo is covered by a warranty of one year.

Your purchase comes with a one-year limited warranty in the US. The warranty covers against manufacturing defects. It does not cover abuse, alteration, theft, loss, unauthorized and/or reasonable use, or normal “wear and tear.”

During the warranty period, Woobo will make sole determination of a defect. If Woobo determines a defect, Woobo, at its sole discretion, will repair or replace the defective part or product with a comparable part. 

This does not affect your statutory rights. For full details, safety updates, or support, send us an email at support@woobo.io.

If I have questions, how can I reach your team?
Please read through the FAQ first to find your answer. We are receiving a lot of special requests, and are responding as fast as possible!
For all other questions regarding Woobo, contact us at askwoobo@woobo.io.

Contact & Press

I am a journalist, can I review Woobo?
We are all about testing Woobo! Right now, we suggest going to www.woobo.io/research/ and filling out the research form on that page to be added to our list of parents interested in research. We are doing testing in several areas right now and would love to get your feedback!

Woobo looks awesome! Can I be a beta tester?
Yes! Although we are still gearing up to start sending Woobos out for reviewing, we love to talk with journalists and bloggers about what we are creating at Woobo and to get a sneak peek at the awesome technology we are developing. If you want to chat more or be added to our list of media contacts that are interested in reviewing Woobo feel free to shoot an email to us at askwoobo@woobo.io. Also, please be supporter on Indiegogo.

More questions?
Email us!